Support Hotlines

Kunden mit gültigem Servicevertrag können sich auf unseren umfassenden Telefon-Support verlassen. Unsere Mitarbeiterinnen und Mitarbeiter aus dem Support-Team stehen Ihnen für alle Fragen bezüglich ETAS Hardware- und Software-Produkten zur Verfügung.

Wählen Sie unten Ihr Land aus, wenn Sie mehr über die Hotlines dort erfahren möchten.

Nord- und Südamerika

Support Hotlines in Brasilien

Português

Nós estamos aqui para ajudar! Clientes com acordo de serviços podem contatar nosso fone de suporte técnico “hotline” para assistência de todos os produtos ETAS. Tenha certeza de ter o seu número de registro do produto quando ligar.

Telefone: +55 11 2666-0055 / 0053
Email: support.br@etas.com

Horário de funcionamento do suporte :
Segunda a Quinta-feira: 8h00 - 17h00
Sexta: 08h00 - 15h20

English

We're here to help!  Customers with a service agreement can contact our technical support hotline for assistance with all ETAS products.  Make sure you have your product registration number available when you call.

Phone: +55 11 2666-0055 / 0053
Email: support.br@etas.com

Telephone hotline hours are:
Monday to Thursday : 8:00 a.m. - 5:00 p.m.
Friday 08:00 a.m. - 3:20 p.m.

Technical Support Helpdesk for ETAS Products

Customers with a service agreement can email our technical support helpdesk for assistance with most* ETAS products.  When contacting the helpdesk, please provide a description of the problem as well as a list of the software and hardware being used.  

Email: support.us@etas.com

Helpdesk hours are:
Monday to Friday 8:30 a.m. - 5:00 p.m. Eastern Standard Time

*Support of RTA Products (RTA-OSEK, RTA-RTE, RTA-TRACE etc)
For technical support of RTA products please contact rta.hotline.uk@etas.com.

Hardware Returns / Repairs

For returns and repairs or calibration of ETAS hardware, please contact sales.us@etas.com. Please include the hardware name, serial number and a brief description for the reason for return.  You must be issued a return authorization number prior to sending the hardware to ETAS.

Support for Diagnostics Products (MDI, VCI, TECH2, CANdi modules etc)

For technical support of diagnostics products, please contact repair.diagnostics@us.bosch.com or refer to Bosch Diagnostics Sales and Support.

Support for Bosch Motronic Tools (A2LClip, DSM17, Knock Control Tools [KD-QAT, KS-FAT, KS-QAT], LaPl, MapFit, TSiM)

For technical support of the Motronics Tools, please contact motronictools@de.bosch.com.

Please do not send any diagnostics equipment to the ETAS address in Ann Arbor, Michigan.

Asien-Pazifik

Technical Support

Hotline: If you have technical issues and need support, please call the hotline: +86 21 2218 5800

Or send an email to: support.cn@etas.com

How to re-host an existing license

Manual INCA license re-host

How to generate a new license

Manual INCA license generation (Feb 2012)

Hotline

Telephone: +91 80 6136 6959

Email: support.in@etas.com

Our hotline services:
Monday to Friday 9:00 a.m. - 12 noon and 1:00 p.m. - 6.00 p.m. (except on public holidays)

Technical Support Hotline

Customers with a service agreement can contact our technical support hotline for assistance with all ETAS products. 
Make sure you have your product registration number available when you call.

INCA, ASCMO: +81-45-222-0950
inca.hotline.jp@etas.com

ASCET, INTECRIO: +81-45-222-0951
ec.hotline.jp@etas.com

LABCAR: +81-45-222-0952
labcar.hotline.jp@etas.com

Repair: +81-45-222-0980
repair.hotline.jp@etas.com

Telephone hotline hours are: Monday to Friday 9:00 a.m. - 6:00 p.m.

Hotlines

ASCET
Phone:  +82 31 326 6200 (Press Number 3)
Fax:  +82 31 326 6209
ec.hotline.kr@etas.com

LABCAR
Phone:  +82 31 326 6200 (Press Number 4)
Fax:  +82 31 326 6209
labcar.hotline.kr@etas.com

INCA
Phone:  +82 31 326 6200 (Press Number 2)
Fax:  +82 31 326 6209
inca.hotline.kr@etas.com

Our hotline services (except public holidays):
Monday to Friday 9:00 a.m. - 12 noon and 1 p.m. - 5:00 p.m

 

Support for Model Simulator

Due to their broad experience in this area, support requests for this product are handled by our subsidiary ESCRYPT.

support@escrypt.com

  • Support only in English
  • Availability: Monday to Friday 9 a.m. - 5 p.m. CET

Europa

Support Technique

En cas de question ou problème avec INCA, ASCET, LABCAR et ASCMO, vous pouvez nous contacter :

Par téléphone au +33 1 75 34 50 68
Par mail à l'adresse : support.fr@etas.com

Le support Technique est joignable du lundi au vendredi de 9h à midi et de 13h à 17h

Service D'Ingenierie

Pour des informations sur nos produits et services, merci de nous contacter au :
+ 33 1 75 34 50 98

Italiano

Hotline

Le nostre Hotline offrono supporto tecnico gratuito da parte degli esperti ETAS di tutto il mondo. E' possibile contattarle dal Lunedì al Venerdì dalle 8:30 alle 17:00 in lingua inglese.

ASCET, INTECRIO and EHOOKS
Phone: +49 711 3423-2311
ec.support.de@etas.com

LABCAR
Phone: +49 711 3423-2314
labcar.support.de@etas.com

INCA and all MCD products
Phone: +49 711 3423-2315
mcd.support.de@etas.com

ASCMO
Phone: +49 711 3423-2315
ascmo.support.de@etas.com

English

Hotline

From Monday to Friday 8:30 a.m. - 5 p.m. CET

ASCET, INTECRIO and EHOOKS
Phone: +49 711 3423-2311
ec.support.de@etas.com

LABCAR
Phone: +49 711 3423-2314
labcar.support.de@etas.com

INCA and all MCD products
Phone: +49 711 3423-2315
mcd.support.de@etas.com

ASCMO
Phone: +49 711 3423-2315
ascmo.support.de@etas.com

Service und Support

Unsere Mitarbeiterinnen und Mitarbeiter aus dem Support-Team sind für Sie erreichbar :

Montag bis Freitag von 8:30 - 17:00 Uhr MEZ

Support für Softwareentwicklungswerkzeuge (SE)

Produkte, Lösungen und Services: ASCET, SCODE, CONGRA, INTECRIO, EHOOKS, ISOLAR, VAP, RTA-Produktfamilie, Rapid Prototyping Hardware, CaliAV
Themen: Modellierung, Simulation, Rapid Prototyping, Automatische Codegenerierung, Echtzeitbetriebssysteme, Autosar-Authoring

Telefon: +49 711 3423-2311
ec.support.de@etas.com

 

Support für Test- und Validierungssysteme (TV)

Produkte, Lösungen und Services: COSYM, LABCAR-OPERATOR, LABCAR-RTPC, LABCAR-Simulationsmodelle, LABCAR-Hardware, LABCAR-PINCONTROL, LABCAR-AUTOMATION
Themen: Hardware in the Loop (HiL), Model/Software in the Loop (MiL/SiL), Simulation, Test, Automatisierung

Telefon: +49 711 3423-2314
labcar.support.de@etas.com

 

Support für Messen, Verstellen und Diagnose (MCD)

Produkte, Lösungen und Services: INCA und AddOns, MDA, HSP, EHANDBOOK, ASCMO
Themen: Steuergerätezugang, Messen, Verstellen, Flashen, Diagnose, Messdaten-Analyse, Automatisierte Lösungen für MCD, Instrumente, Installation und Lizensierung

Telefon: +49 711 3423-2315
mcd.support.de@etas.com
ascmo.support.de@etas.com

Support für Bosch Motronic Tools
(A2LClip, DSM17, Knock Control Tools (KD-QAT, KS-FAT, KS-QAT), LaPl, MapFit, TSiM)

Für technische Unterstützung zu den Bosch Motronic Tools wenden Sie sich bitte an
motronictools@de.bosch.com.

 

Support für Model Simulator

Aufgrund deren großer Erfahrung in diesem Bereich, kooperieren wir beim Support für dieses Produkt mit unserem Tochterunternehmen ESCRYPT.

support@escrypt.com

  • Support ausschließlich in englischer Sprache
  • Erreichbarkeit: montags bis freitags 09:00 bis 17:00 MEZ

Pусский

По вопросам технической

поддержки

Software Engineering
ec.support.de@etas.com
телефон: +49 711 3423-2311

Test and Validation
labcar.support.de@etas.com
телефон: +49 711 3423-2314

Measurement, Calibration, and Diagnostics
mcd.support.de@etas.com
ascmo.support.de@etas.com
телефон: +49 711 3423-2315

Часы работы
Понедельник - Пятница 08:30 – 17:00 CET

English

Technical Support

Software Engineering
ec.support.de@etas.com
Phone: +49 711 3423-2311

Test and Validation
labcar.support.de@etas.com
Phone: +49 711 3423-2314

Measurement, Calibration, and Diagnostics
mcd.support.de@etas.com
ascmo.support.de@etas.com
Phone: +49 711 3423-2315

 

Our hotline services:
Monday to Friday 8:30 a.m. - 5 p.m. CET

Hotlines in Stuttgart, Germany

Support for Tools Software Engineering (SE)
Products: ASCET, INTECRIO, EHOOKS, ISOLAR, RTA-Products, Rapid Prototyping Hardware
Phone: +49 711 3423-2311
ec.support.de@etas.com

Support for Test- and Validation Systems (HiL/TV)
Products: LABCAR
Phone: +49 711 3423-2314
labcar.support.de@etas.com

Support for Measurement, Calibration and Diagnostics (MCD)
Products: INCA and all MCD products
Phone: +49 711 3423-2315
mcd.support.de@etas.com

Support for ASCMO
Phone: +49 711 3423-2315
ascmo.support.de@etas.com

Our hotline services:
Monday to Friday 8:30 a.m. - 5 p.m. CET

Hotlines in Stuttgart, Germany

ASCET and INTECRIO
Phone: +49 711 3423-2311
ec.support.de@etas.com

LABCAR
Phone: +49 711 3423-2314
labcar.support.de@etas.com

INCA and all MCD products
Phone: +49 711 3423-2315
mcd.support.de@etas.com

ASCMO
Phone: +49 711 3423-2315
ascmo.support.de@etas.com

Our hotline services:
Monday to Friday 8:30 a.m. - 5 p.m. CET