ETAS offers a centralized customer service for hardware products. This service encompasses, in addition to repair and maintenance services, also a calibration-specific component. This ensures that any repair is performed by professional personnel specifically trained to work on ETAS products.
Customers who have purchased a product through an ETAS distributor are advised to contact the distributor directly.
To issue a request for a repair or calibration service for a product purchased directly from ETAS, please complete the form shown below, print out a hard copy (Hardware Return / Repair Form, RMA), and send it together with the device to the address of the ETAS subsidiary in your respective country. As a product return does not automatically constitute a warranty claim, shipping costs (including transportation and insurance charges) are the customer's responsiblity.
For product designations, article numbers and charges for calibration or repairs of your devices, please consult the attached price list. If your device is not listed, please contact your ETAS contact person. All quoted prices are net prices, plus VAT.
For technical check of units or cables sent to us we will invoice a minimum charge. The current minimum charge is mentioned in the repair price list.
Please note the following requirements and obligations:
- Prior to returning your devices to ETAS, you should perform a comprehensive backup of your customer-specific data as well as back up and/or record any and all settings made to the devices while in use on your premises.
- In the event that a repair is carried out on a device, it will be updated with the current firmware version for said device
- Defective cables are never repaired and can only be tested. This applies to all cables delivered as part of the accessories.
- If your device is still covered by warranty, please include purchase date and information in your repair order.
Repairs do not include device calibrations. These must be ordered separately and specifically requested on the order form. Activities in our calibration labs are guided by a management system as per DIN EN ISO/IEC 17025 and meet the requirements of DIN EN ISO 9000/9001. The certificate confirming the calibration is issued electronically and, aside from the device’s serial number, does not reveal customer-specific information.