Welcome to the ETAS Support Center

Support Center

At ETAS, we strive for excellent customer service — before and after product delivery.

In addition to our warranty services, we provide our customers with service newsletters containing important information. Customers with a valid service contract can rely on our comprehensive telephone support by using our service hotlines that provide personal support on questions about our hardware and software products. In addition, we offer onsite customer support concerning the usage of our products as well as for their efficient and quick integration into existing processes or tool environments.

Support News

Did you know that MDA V8 is a part of our Service Pack Installer?

How to use: start Service Pack Installer, set checkmark, install!

INCA V7.2 SP13 – What's new

You are one click away from the newest features:

INCA V7.2 SP13 – What's new slides

You desire a little preview – visit our YouTube-Channel and have a look at three interesting features right now:

INCA V7.2 SP13 What's new video

Do you use 'Grace Mode'?

Please pay attention to the changes of Grace Mode behavior starting with Service Pack 13.

Detailed information and FAQs are available here:
„Change of Grace Mode.pdf“

ETAS Customer Support 2018 – what do our customers say

We – the ETAS Customer Support team - continuously set ourselves ambitious targets relating to the quality of our support service. The feedback from the global customer satisfaction survey at the end of last year impressively shows that the customer support team once again passed this test with flying colors. We would like to use this opportunity to thank all our customers for the trusting collaboration.

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The desired answer is not available at the moment – no problem. Your ETAS support is always on hand to assist by phone or e-mail: Hotlines

“We want to understand our customers’ requirements”

As in previous years, the annual summer testing took place under the hot sun of the Sierra Nevada in Granada, Spain, where automotive manufacturers put their cars well and truly through their paces. An ETAS team was on site and even provided a pit stop. What made it different was that the crew comprised not only support associates, but also associates from the development and user experience (UX) departments.

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  • Questions? Have a quick look into our FAQs Support-related FAQs are available in the Download Center. ETAS Support FAQs