At ETAS, we strive for excellent customer service — before and after product delivery.
In addition to our warranty services, we provide our customers with service newsletters containing important information. Customers with a valid service contract can rely on our comprehensive telephone support by using our service hotlines that provide personal support on questions about our hardware and software products. In addition, we offer onsite customer support concerning the usage of our products as well as for their efficient and quick integration into existing processes or tool environments.
Repairs and Calibration Services
ETAS offers a centralized customer service for hardware products. This service encompasses, in addition to repair and maintenance services, also a calibration-specific component.
Customers with a valid service contract can rely on our comprehensive telephone support by using our service hotlines.
Did you know that MDA V8 is a part of our Service Pack Installer?
How to use: start Service Pack Installer, set checkmark, install!
Do you use 'Grace Mode'?
Please pay attention to the changes of Grace Mode behavior starting with Service Pack 13.
Detailed information and FAQs are available here:
„Change of Grace Mode.pdf“
ETAS Customer Support 2018 – what do our customers say
We – the ETAS Customer Support team - continuously set ourselves ambitious targets relating to the quality of our support service. The feedback from the global customer satisfaction survey at the end of last year impressively shows that the customer support team once again passed this test with flying colors. We would like to use this opportunity to thank all our customers for the trusting collaboration.
“We want to understand our customers’ requirements”
As in previous years, the annual summer testing took place under the hot sun of the Sierra Nevada in Granada, Spain, where automotive manufacturers put their cars well and truly through their paces. An ETAS team was on site and even provided a pit stop. What made it different was that the crew comprised not only support associates, but also associates from the development and user experience (UX) departments.