Hotline 지원

유효한 서비스 계약을 소유하고 계신 고객께서는, Hotline 지원을 통해 하드웨어 및 소프트웨어 제품에 대한 고객님의 문의에 대해 전화 상담 지원을 받으실 수 있습니다.

Hotline 지원에 대해 더 자세히 알아보시려면,  아래 중 해당 국가를 선택하여 주십시오.

미주

Cybersecurity Support

Do you have an existing maintenance or integration support contract and seek product support? Please register here and fill in the fields of the support request.

Cybersecurity Support

Hotline 지원 브라질

Português

Nós estamos aqui para ajudar! Clientes com acordo de serviços podem contatar nosso fone de suporte técnico “hotline” para assistência de todos os produtos ETAS. Tenha certeza de ter o seu número de registro do produto quando ligar.

Telefone: +55 19 2103-1138
Email: support.br@etas.com

Horário de funcionamento do suporte :
Segunda a Quinta-feira: 8h00 - 17h00
Sexta: 08h00 - 15h20

English

We're here to help!  Customers with a service agreement can contact our technical support hotline for assistance with all ETAS products.  Make sure you have your product registration number available when you call.

Phone: +55 19 2103-1138
Email: support.br@etas.com

Telephone hotline hours are:
Monday to Thursday : 8:00 a.m. - 5:00 p.m.
Friday 08:00 a.m. - 3:20 p.m.

Technical Support Helpdesk for ETAS Products

Customers with a service agreement can email our technical support helpdesk for assistance with most* ETAS products. When contacting the helpdesk, please provide a description of the problem as well as a list of the software versions and hardware being used. Please also include your software license number.

Phone: +1 888 382 7462 (1-888 ETAS INC)
Email: support.us@etas.com

Helpdesk hours are:
Monday to Friday 8:30 a.m. - 5:00 p.m. Eastern Standard Time

*Support of RTA Products (RTA-OSEK, RTA-RTE, RTA-TRACE etc)
For technical support of RTA products please contact rta.hotline.uk@etas.com.

Cybersecurity Support

Do you have an existing maintenance or integration support contract and seek product support? Please register here and fill in the fields of the support request.

Cybersecurity Support

Hardware Returns / Repairs

For returns and repairs or calibration of ETAS hardware, please contact sales.us@etas.com. Please include the hardware name, serial number and a brief description for the reason for return.  You must be issued a return authorization number prior to sending the hardware to ETAS.

Support for Bosch Motronic Tools (A2LClip, DSM17, Knock Control Tools [KD-QAT, KS-FAT, KS-QAT], LaPl, MapFit, TSiM)

For technical support of the Motronic Tools, please contact motronictools@de.bosch.com.

Please do not send any diagnostics equipment to the ETAS address in Plymouth, Michigan.

아시아태평양

Technical Support

Hotline: If you have technical issues and need support, please call the hotline: +86 21 2218 5800

Or send an email to: support.cn@etas.com

Cybersecurity Support

Do you have an existing maintenance or integration support contract and seek product support? Please register here and fill in the fields of the support request.

Cybersecurity Support

Hotline

Telephone: +91 80 6136 6959

Email: support.in@etas.com

Our hotline services:
Monday to Friday 9:00 a.m. - 12 noon and 1:00 p.m. - 6.00 p.m. (except on public holidays)

Cybersecurity Support

Do you have an existing maintenance or integration support contract and seek product support? Please register here and fill in the fields of the support request.

Cybersecurity Support

Technical Support Hotline

Customers with a service agreement can contact our technical support hotline for assistance with all ETAS products.
Make sure you have your product registration number available when you call.

INCA, ASCMO: +81-45-222-0950
inca.hotline.jp@etas.com

INTECRIO: +81-45-222-0951
ec.hotline.jp@etas.com

RTA: +81-45-222-0953
RTA_Hotline.ETAS_MB_YH@etas.com

ASCET, COSYM, EHANDBOOK, VECU-BUILDER
dt.support.jp@etas.com

Repair: +81-45-222-0980
repair.hotline.jp@etas.com

Telephone hotline hours are Monday to Friday 9:30 a.m. – 5:30 p.m.

Cybersecurity Support

Do you have an existing maintenance or integration support contract and seek product support? Please register here and fill in the fields of the support request.

Cybersecurity Support

고객 지원 센터

이타스 제품을 구입 후 서비스 계약을 맺고 계시는 고객께서는 기간 내에 제품의 무상 업데이트, 전화상담 등의 서비스를 받으실 수 있습니다. 
상담 서비스는 아래의 전용전화 또는 이메일을 통해 진행됩니다. 

ASCET 및 EHANDBOOK 관련 문의
전화:  +82 31 326 6200 (내선번호 3)
팩스:  +82 31 326 6209
ec.hotline.kr@etas.com

LABCAR 관련 문의
전화:  +82 31 326 6200 (내선번호 4)
팩스:  +82 31 326 6209
labcar.hotline.kr@etas.com

INCA 및 Rapid Prototyping 관련 문의
전화:  +82 31 326 6200 (내선번호 2)
팩스:  +82 31 326 6209
inca.hotline.kr@etas.com

고객지원 가능 시간

  • 오전 9:00 - 오후 05:00
  • (점심시간 | 오후 12:00 - 1:00)

Cybersecurity Support

Do you have an existing maintenance or integration support contract and seek product support? Please register here and fill in the fields of the support request.

Cybersecurity Support

유럽

Support Technique

En cas de question ou problème avec INCA, ASCET, LABCAR et ASCMO, vous pouvez nous contacter :

Par téléphone au +33 1 75 34 50 68
Par mail à l'adresse : support.fr@etas.com

Le support Technique est joignable du lundi au vendredi de 9h à 12h et de 13h à 17h

Cybersecurity Support

Do you have an existing maintenance or integration support contract and seek product support? Please register here and fill in the fields of the support request.

Cybersecurity Support

Cybersecurity Support

Do you have an existing maintenance or integration support contract and seek product support? Please register here and fill in the fields of the support request.

Cybersecurity Support

Italiano

Hotline

Le nostre Hotline offrono supporto tecnico gratuito da parte degli esperti ETAS di tutto il mondo. E' possibile contattarle dal Lunedì al Venerdì dalle 8:30 alle 17:00 in lingua inglese.

ASCET, INTECRIO and EHOOKS
Phone: +49 711 3423-2311
ec.support.de@etas.com

LABCAR
Phone: +49 711 3423-2314
labcar.support.de@etas.com

INCA and all MCD products
Phone: +49 711 3423-2315
mcd.support.de@etas.com

ASCMO
Phone: +49 711 3423-2315
ascmo.support.de@etas.com

English

Hotline

From Monday to Friday 8:30 a.m. - 5 p.m. CET

ASCET, INTECRIO and EHOOKS
Phone: +49 711 3423-2311
ec.support.de@etas.com

LABCAR
Phone: +49 711 3423-2314
labcar.support.de@etas.com

INCA and all MCD products
Phone: +49 711 3423-2315
mcd.support.de@etas.com

ASCMO
Phone: +49 711 3423-2315
ascmo.support.de@etas.com

Service and Support

Our support team is available:
Monday to Friday 8:30 a.m. - 5 p.m. CET

Support for Software Engineering Tools (SE)

Products, Solutions and Services: ASCET, SCODE, CONGRA, INTECRIO, EHOOKS, ISOLAR, VAP, RTA Products, Rapid Prototyping Hardware
Topics: Modelling, Simulation, Rapid Prototyping, Automatic Code Generation, Realtime Operating System, Autosar Authoring

Phone: +49 711 3423-2311
ec.support.de@etas.com

 

Support for Test- and Validation Systems (TV)

Products, Solutions and Services: COSYM, LABCAR-OPERATOR, LABCAR-RTPC, LABCAR Simulation Models, LABCAR Hardware, LABCAR-PINCONTROL, LABCAR-AUTOMATION
Topics: Hardware in the Loop (HiL), Model/Software in the Loop (MiL/SiL), Simulation, Test, Automation

Phone: +49 711 3423-2314
labcar.support.de@etas.com

 

Support for Measurement, Calibration and Diagnostics (MCD)

Products, Solutions and Services: INCA and AddOns, MDA, HSP, EHANDBOOK, ASCMO
Topics: ECU Access, Measurement, Calibration, Flashing, Diagnostics, Analysis of Measure Data, Automation Solutions for MCD, Instruments, Installation and Licensing

Phone: +49 711 3423-2315
mcd.support.de@etas.com
ascmo.support.de@etas.com

Support for Bosch Motronic Tools
(A2LClip, DSM17, Knock Control Tools (KD-QAT, KS-FAT, KS-QAT), LaPl, MapFit, TSiM)

For technical support of the Bosch Motronic Tools, please contact motronictools@de.bosch.com.

 

Support for cybersecurity products and MODEL-SIMULATOR

Cybersecurity products: ESCRYPT FOTA/KMSCLOUD, ESCRYPT CycurGATE, ESCRYPT CycurHSM, ESCRYPT CycurIDS, ESCRYPT KMS/PKS, ESCRYPT CycurLIB, ESCRYPT CycurV2X-PKI

Cybersecurity services: Enterprise IT security services, professional security services

MODEL-SIMULATOR

ESCRYPT Service Desk

  • Support only in English
  • Availability: Monday to Friday 9 a.m. - 5 p.m. CET

Cybersecurity Support

Do you have an existing maintenance or integration support contract and seek product support? Please register here and fill in the fields of the support request.

Cybersecurity Support

Hotlines in Stuttgart, Germany

Support for Tools Software Engineering (SE)
Products: ASCET, INTECRIO, EHOOKS, ISOLAR, RTA-Products, Rapid Prototyping Hardware
Phone: +49 711 3423-2311
ec.support.de@etas.com

Support for Test- and Validation Systems (HiL/TV)
Products: LABCAR
Phone: +49 711 3423-2314
labcar.support.de@etas.com

Support for Measurement, Calibration and Diagnostics (MCD)
Products: INCA and all MCD products
Phone: +49 711 3423-2315
mcd.support.de@etas.com

Support for ASCMO
Phone: +49 711 3423-2315
ascmo.support.de@etas.com

Our hotline services:
Monday to Friday 8:30 a.m. - 5 p.m. CET

Cybersecurity Support

Do you have an existing maintenance or integration support contract and seek product support? Please register here and fill in the fields of the support request.

Cybersecurity Support

Hotlines in Stuttgart, Germany

ASCET and INTECRIO
Phone: +49 711 3423-2311
ec.support.de@etas.com

LABCAR
Phone: +49 711 3423-2314
labcar.support.de@etas.com

INCA and all MCD products
Phone: +49 711 3423-2315
mcd.support.de@etas.com

ASCMO
Phone: +49 711 3423-2315
ascmo.support.de@etas.com

Our hotline services:
Monday to Friday 8:30 a.m. - 5 p.m. CET

Cybersecurity Support

Do you have an existing maintenance or integration support contract and seek product support? Please register here and fill in the fields of the support request.

Cybersecurity Support