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Famille produits/Catégorie

INCA

Produit / Thème

INCA V6, INCA V6.1, INCA V6.2, INCA V7.0

Type

Article RealTimes

Titre

Measurement Tools for Fiat Car Service

Measurement Tools for Fiat Car Service

Measurement Tools for Fiat Car Service

Dedicated on-site product training turns customers into expert users


Fiat/TeSeO & Product Support, a corporate department of Fiat Group Automobiles, has cooperated with engine manufacturer Fiat Powertrain Technologies in a project aimed at raising the level of service quality. The project’s objective was to improve the second-level support afforded to customers at their respective service shops, thereby reducing the number of customer complaints and warranty costs caused by the replacement of fully functional components. The partners’ choice for analyzing malfunctioning electronics in the field was the proven combination of INCA software and ETAS hardware.

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