Support Hotlines
Find the right support for your needs
Customers with a valid service or maintenance contract can contact our regional technical support teams. Select your region for the appropriate contact or choose Support Portals for dedicated support channels for selected ETAS products.
Americas
Technical support
Phone: +55 11 97574-2757
Email: support.br@etas.com
Support hours
Monday to Thursday: 8:00 a.m. - 5:00 p.m.
Friday: 08:00 a.m. to 3:20 p.m.
Hardware repair, calibration & return services
For repairs or calibration of ETAS hardware, please contact support.br@etas.com. Please include the hardware name, serial number, and a brief description of your needs. The ETAS technical team will get back to you with further steps.
Technical Support
Phone: +1 888 382 7462 (1-888 ETAS INC)
Email: support.us@etas.com
Support hours
Monday to Friday 8:30 a.m. - 5:00 p.m. Eastern Standard Time
Hardware repair, calibration & return services
For returns and repairs or calibration of ETAS hardware, please contact sales.us@etas.com. Please include the hardware name, serial number and a brief description for the reason for return. You must be issued a return authorization number prior to sending the hardware to ETAS.
Support for Bosch Motronic Tools (A2LClip, DSM17, Knock Control Tools [KD-QAT, KS-FAT, KS-QAT], LaPl, MapFit, TSiM)
For technical support of the Motronic Tools, please contact motronictools@de.bosch.com.
Please do not send any diagnostics equipment to the ETAS address in Plymouth, Michigan.
Asia-Pacific
Technical support
Phone: +86 21 2218 5800
Email to support.cn@etas.com
Technical support
Phone: +91 92 6210 5245
Email: support.in@etas.com
Support hours
Monday to Friday 9:00 a.m. - 12 noon and 1:00 p.m. - 6.00 p.m. (except on public holidays)
Technical Support
Phone: +81-45-222-0950
Email: support.jp@etas.com
Support hours
Monday to Friday: 9:30 a.m. – 12:00 noon and 1:00 p.m. – 5:30 p.m.
Except on public holidays.
Hardware repair, calibration & return services
For hardware repair requests, please contact:
RepairJP.ETAS@etas.com
Technical support
Please contact the appropriate support team based on your ETAS product.
ASCET and EHANDBOOK
Phone: +82 31 326 6200 (Press Number 3)
Email: support.kr@etas.com
INCA and Rapid Prototyping
Phone: +82 31 326 6200 (Press Number 2)
Email: support.kr@etas.com
Kakao: pf.kakao.com/_xnilxnj
Support hours
Monday to Friday: 9:00 a.m. – 12:00 noon and 1:00 p.m. – 5:00 p.m.
Except on public holidays.
Europe, the Middle East and Africa
Technical support
Phone: +33 1 75 34 50 68
Email: support.fr@etas.com
Support hours
Monday to Friday: 9:00 a.m. – 12:00 noon and 1:00 p.m. – 5:00 p.m. CET
Support for Bosch Motronic Tools
For A2LClip, DSM17, Knock Control Tools (KD-QAT, KS-FAT, KS-QAT), LaPl, MapFit, and TSiM, please contact:
motronictools@de.bosch.com
Technical support
Phone: +49 711 3423-2315
Email: support.de@etas.com
Support hours
Monday to Friday: 8:30 a.m. – 5:00 p.m. CET
Support for Bosch Motronic Tools
For A2LClip, DSM17, Knock Control Tools (KD-QAT, KS-FAT, KS-QAT), LaPl, MapFit, and TSiM, please contact:
motronictools@de.bosch.com
Which support hotline should I contact?
Customers in Europe, the Middle East, and Africa are supported by either our French or German support team, depending on their location.
Customers located in France, Spain, Portugal, Belgium, Luxembourg, Romania, Turkey, Egypt, Morocco, or Saudi Arabia should contact our Support Hotlines in France.
→ See Support Hotlines in France
Customers located in all other countries should contact our Support Hotlines in Germany.
→ See Support Hotlines in Germany
Support Portals
For the ETAS products listed below, dedicated support channels are available. Please select the appropriate support option for your product.
- Cybersecurity and support
Submit your support request using the dedicated Cybersecurity support form for CycurHSM, CycurLIB, CycurSoC and CycurGATE & CycurIDS products:
ETAS Helpcenter - RTA support
For technical support related to RTA products, please use the dedicated RTA support channel.
rtahotline.etas.com - Support for ETAS KMS products
For Key Management System (KMS), Production Key Server (PKS), KMS.Cloud, and CycurGUARD, please use the
ETAS Support Portal.
Looking for support for another ETAS product?
Please select your region above to find your regional technical support contact.
