Customers with a valid service contract can rely on our comprehensive telephone support by using our service hotlines that provide personal support on questions about our hardware and software products.
Choose a country below to learn more about the specific service hotlines available there.
Americas
Cybersecurity Support
Do you have an existing maintenance or integration support contract and seek product support? Please register here and fill in the fields of the support request.
Technical support
Português
Suporte técnico
Nós estamos aqui para ajudar! Clientes com acordo de serviços podem contatar nosso suporte técnico para assistência de todos os produtos ETAS. Certifique-se de ter o número de registro do produto disponível quando ligar.
Telefone: +55 19 2103-1897
Email: support.br@etas.com
Horário de funcionamento do suporte :
Segunda a Quinta-feira: 8h00 - 17h00
Sexta: 08h00 - 15h20
English
Technical support
We're here to help! Clients with service agreements can contact our technical support for assistance with all ETAS products. Make sure you have your product registration number with you when you call.
Phone: +55 19 2103-1897
Email: support.br@etas.com
Support Hours:
Monday to Thursday: 8:00 a.m. - 5:00 p.m.
Friday: 08:00 a.m. to 3:20 p.m.
Technical Support Helpdesk for ETAS Products
Customers with a service agreement can email our technical support helpdesk for assistance with most* ETAS products. When contacting the helpdesk, please provide a description of the problem as well as a list of the software versions and hardware being used. Please also include your software license number.
Phone: +1 888 382 7462 (1-888 ETAS INC)
Email: support.us@etas.com
Helpdesk hours are:
Monday to Friday 8:30 a.m. - 5:00 p.m. Eastern Standard Time
RTA Products Support
Technical support is available to all users with a valid support contract. If you do not have a valid support contract, please contact your regional sales office.
The best way to get technical support is using the online support portal:
Cybersecurity Support
Do you have an existing maintenance or integration support contract and seek product support? Please register here and fill in the fields of the support request.
Hardware Returns / Repairs
For returns and repairs or calibration of ETAS hardware, please contact sales.us@etas.com. Please include the hardware name, serial number and a brief description for the reason for return. You must be issued a return authorization number prior to sending the hardware to ETAS.
Support for Bosch Motronic Tools (A2LClip, DSM17, Knock Control Tools [KD-QAT, KS-FAT, KS-QAT], LaPl, MapFit, TSiM)
For technical support of the Motronic Tools, please contact motronictools@de.bosch.com.
Please do not send any diagnostics equipment to the ETAS address in Plymouth, Michigan.
Asia-Pacific
Technical Support
Hotline: If you have technical issues and need support, please call the hotline: +86 21 2218 5800
Or send an email to: support.cn@etas.com
Cybersecurity Support
Do you have an existing maintenance or integration support contract and seek product support? Please register here and fill in the fields of the support request.
Hotline
Telephone: +91 80 6136 6959
Email: support.in@etas.com
Our hotline services:
Monday to Friday 9:00 a.m. - 12 noon and 1:00 p.m. - 6.00 p.m. (except on public holidays)
Cybersecurity Support
Do you have an existing maintenance or integration support contract and seek product support? Please register here and fill in the fields of the support request.
Technical Support Hotline
Customers with a service agreement can contact our technical support hotline for assistance with all ETAS products.
Make sure you have your product registration number available when you call.
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INCA, INCA-FLOW, INCA-AddOn, ASCMO, xETK, ETAS Analytics Toolbox
+81-45-222-0950
inca.hotline.jp@etas.com
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INTECRIO, EHOOKS
+81-45-222-0951
ec.hotline.jp@etas.com
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RTA, ISOLAR
RTA-Hotline
or
rta.hotline.japan@etas.com
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ASCET, COSYM, EHANDBOOK, VECU-BUILDER
dt.support.jp@etas.com
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Repair
repair.hotline.jp@etas.com
Telephone hotline hours are Monday to Friday 9:30 a.m. – 5:30 p.m.
Cybersecurity Support
Do you have an existing maintenance or integration support contract and seek product support? Please register here and fill in the fields of the support request.
Hotlines
ASCET and EHANDBOOK
Phone: +82 31 326 6200 (Press Number 3)
Fax: +82 31 326 6209
ec.hotline.kr@etas.com
LABCAR
Phone: +82 31 326 6200 (Press Number 4)
Fax: +82 31 326 6209
labcar.hotline.kr@etas.com
INCA and Rapid Prototyping
Phone: +82 31 326 6200 (Press Number 2)
Fax: +82 31 326 6209
inca.hotline.kr@etas.com
Our hotline services (except public holidays):
Monday to Friday 9:00 a.m. - 12 noon and 1 p.m. - 5:00 p.m
Cybersecurity Support
Do you have an existing maintenance or integration support contract and seek product support? Please register here and fill in the fields of the support request.
Europe
Support Technique
En cas de question ou problème avec INCA, ASCET, LABCAR et ASCMO, vous pouvez nous contacter :
Par téléphone au +33 1 75 34 50 68
Par mail à l'adresse : support.fr@etas.com
Le support Technique est joignable du lundi au vendredi de 9h à 12h et de 13h à 17h
Cybersecurity Support
Do you have an existing maintenance or integration support contract and seek product support? Please register here and fill in the fields of the support request.
Cybersecurity Support
Do you have an existing maintenance or integration support contract and seek product support? Please register here and fill in the fields of the support request.
Supporto hotline
Italiano
Hotline
Le nostre Hotline offrono supporto tecnico gratuito da parte degli esperti ETAS di tutto il mondo. E' possibile contattarle dal Lunedì al Venerdì dalle 8:30 alle 17:00 in lingua inglese.
ASCET, INTECRIO and EHOOKS
Phone: +49 711 3423-2311
ec.support.de@etas.com
LABCAR
Phone: +49 711 3423-2314
labcar.support.de@etas.com
INCA and all MCD products
Phone: +49 711 3423-2315
mcd.support.de@etas.com
ASCMO
Phone: +49 711 3423-2315
ascmo.support.de@etas.com
English
Support Hotline
From Monday to Friday 8:30 a.m. - 5 p.m. CET
ASCET, INTECRIO and EHOOKS
Phone: +49 711 3423-2311
ec.support.de@etas.com
LABCAR
Phone: +49 711 3423-2314
labcar.support.de@etas.com
INCA and all MCD products
Phone: +49 711 3423-2315
mcd.support.de@etas.com
ASCMO
Phone: +49 711 3423-2315
ascmo.support.de@etas.com
Service and Support
Our support team is available:
Monday to Friday 8:30 a.m. - 5 p.m. CET
Support for Software Engineering Tools (SE)
Products, Solutions and Services: ASCET, SCODE, CONGRA, INTECRIO, EHOOKS, ISOLAR, VAP, RTA Products, Rapid Prototyping Hardware
Topics: Modelling, Simulation, Rapid Prototyping, Automatic Code Generation, Realtime Operating System, Autosar Authoring
Phone: +49 711 3423-2311
ec.support.de@etas.com
Support for Test- and Validation Systems (TV)
Products, Solutions and Services: COSYM, LABCAR-OPERATOR, LABCAR-RTPC, LABCAR Simulation Models, LABCAR Hardware, LABCAR-PINCONTROL, LABCAR-AUTOMATION
Topics: Hardware in the Loop (HiL), Model/Software in the Loop (MiL/SiL), Simulation, Test, Automation
Phone: +49 711 3423-2314
labcar.support.de@etas.com
Support for Measurement, Calibration and Diagnostics (MCD)
Products, Solutions and Services: INCA and AddOns, MDA, HSP, EHANDBOOK, ASCMO
Topics: ECU Access, Measurement, Calibration, Flashing, Diagnostics, Analysis of Measure Data, Automation Solutions for MCD, Instruments, Installation and Licensing
Phone: +49 711 3423-2315
mcd.support.de@etas.com
ascmo.support.de@etas.com
Support for Bosch Motronic Tools
(A2LClip, DSM17, Knock Control Tools (KD-QAT, KS-FAT, KS-QAT), LaPl, MapFit, TSiM)
For technical support of the Bosch Motronic Tools, please contact motronictools@de.bosch.com.
Support for cybersecurity products and MODEL-SIMULATOR
Cybersecurity products: ESCRYPT FOTA/KMSCLOUD, ESCRYPT CycurGATE, ESCRYPT CycurHSM, ESCRYPT CycurIDS, ESCRYPT KMS/PKS, ESCRYPT CycurLIB, ESCRYPT CycurV2X-PKI
Cybersecurity services: Enterprise IT security services, professional security services
MODEL-SIMULATOR
- Support only in English
- Availability: Monday to Friday 9 a.m. - 5 p.m. CET
Cybersecurity Support
Do you have an existing maintenance or integration support contract and seek product support? Please register here and fill in the fields of the support request.
Hotlines in Stuttgart, Germany
Support for Tools Software Engineering (SE)
Products: ASCET, INTECRIO, EHOOKS, ISOLAR, RTA-Products, Rapid Prototyping Hardware
Phone: +49 711 3423-2311
ec.support.de@etas.com
Support for Test- and Validation Systems (HiL/TV)
Products: LABCAR
Phone: +49 711 3423-2314
labcar.support.de@etas.com
Support for Measurement, Calibration and Diagnostics (MCD)
Products: INCA and all MCD products
Phone: +49 711 3423-2315
mcd.support.de@etas.com
Support for ASCMO
Phone: +49 711 3423-2315
ascmo.support.de@etas.com
Our hotline services:
Monday to Friday 8:30 a.m. - 5 p.m. CET
Cybersecurity Support
Do you have an existing maintenance or integration support contract and seek product support? Please register here and fill in the fields of the support request.
Support Hotlines
Hotlines in Stuttgart, Germany
ASCET and INTECRIO
Phone: +49 711 3423-2311
ec.support.de@etas.com
LABCAR
Phone: +49 711 3423-2314
labcar.support.de@etas.com
INCA and all MCD products
Phone: +49 711 3423-2315
mcd.support.de@etas.com
ASCMO
Phone: +49 711 3423-2315
ascmo.support.de@etas.com
Our hotline services:
Monday to Friday 8:30 a.m. - 5 p.m. CET
Cybersecurity Support
Do you have an existing maintenance or integration support contract and seek product support? Please register here and fill in the fields of the support request.
