Support Hotlines
Customers with a valid service contract can rely on our comprehensive telephone support by using our service hotlines that provide personal support on questions about our hardware and software products. Choose a country below to learn more about the specific service hotlines available there.
Cybersecurity and RTA Support
Do you have an existing maintenance or integration support contract and seek product support? Please register here and fill in the fields of the support request.Cybersecurity supportRTA supportAmericas
Technical support
We're here to help! Clients with service agreements can contact our technical support for assistance with all ETAS products. Make sure you have your product registration number with you when you call.Phone: +55 11 97574-2757
Email: support.br@etas.comSupport Hours:
Monday to Thursday: 8:00 a.m. - 5:00 p.m.
Friday: 08:00 a.m. to 3:20 p.m.Hardware Repairs / Calibration
For repairs or calibration of ETAS hardware, please contact support.br@etas.com. Please include the hardware name, serial number, and a brief description of your needs. The ETAS technical team will get back to you with further steps.
Technical Support Helpdesk for ETAS Products
Customers with a service agreement can email our technical support helpdesk for assistance with most* ETAS products. When contacting the helpdesk, please provide a description of the problem as well as a list of the software versions and hardware being used. Please also include your software license number.Phone: +1 888 382 7462 (1-888 ETAS INC)
Email: support.us@etas.com
Helpdesk hours are:
Monday to Friday 8:30 a.m. - 5:00 p.m. Eastern Standard Time*Support of RTA Products (RTA-OSEK, RTA-RTE, RTA-TRACE etc)
For technical support of RTA products please contact the RTA support.Hardware Returns / Repairs
For returns and repairs or calibration of ETAS hardware, please contact sales.us@etas.com. Please include the hardware name, serial number and a brief description for the reason for return. You must be issued a return authorization number prior to sending the hardware to ETAS.Support for Bosch Motronic Tools (A2LClip, DSM17, Knock Control Tools [KD-QAT, KS-FAT, KS-QAT], LaPl, MapFit, TSiM)
For technical support of the Motronic Tools, please contact motronictools@de.bosch.com.Please do not send any diagnostics equipment to the ETAS address in Plymouth, Michigan.
Asia-Pacific
Technical Support
Hotline: If you have technical issues and need support, please call the hotline: +86 21 2218 5800 or send an email to support.cn@etas.com
Hotline
Telephone: +91 80 6136 6959
Email: support.in@etas.comOur hotline services:
Monday to Friday 9:00 a.m. - 12 noon and 1:00 p.m. - 6.00 p.m. (except on public holidays)
Technical Support Hotline
Customers with a service agreement can contact our technical support hotline for assistance with all ETAS products.
Make sure you have your product registration number available when you call.
- Technical support request:
Telephone: +81-45-222-0950
Email: support.jp@etas.com - Hardware repair request:
Email: repair.hotline.jp@etas.com
Telephone hotline hours are Monday to Friday 9:30 a.m. - 12 noon and 1:00 p.m. - 5:30 p.m. (exept on public holidays)
Hotlines
- ASCET and EHANDBOOK
Phone: +82 31 326 6200 (Press Number 3)
Fax: +82 31 326 6209
Support.kr@etas.com - INCA and Rapid Prototyping
Phone: +82 31 326 6200 (Press Number 2)
Fax: +82 31 326 6209
Support.kr@etas.com
Monday to Friday 9:00 a.m. - 12 noon and 1 p.m. - 5:00 p.m
Europe, the Middle East and Africa
Technical Support Helpdesk for ETAS ProductsCustomers located in France, Spain, Portugal, Belgium, Luxembourg, Romania, Turkey, Egypt, Morocco, Saudi ArabiaCustomers with a service agreement can email our technical support helpdesk for assistance with all ETAS products. When contacting the helpdesk, please provide a description of the problem as well as a list of the software versions and hardware being used. Please also include your software license number.Technical support is available Monday to Friday from 9 am to 12 pm and from 1 pm to 5 pm CET.
Phone: +33 1 75 34 50 68
Email: support.fr@etas.comSupport for Bosch Motronic Tools
(A2LClip, DSM17, Knock Control Tools (KD-QAT, KS-FAT, KS-QAT), LaPl, MapFit, TSiM)
Email: motronictools@de.bosch.com
Technical Support Helpdesk for ETAS Products
Customers with a service agreement can email our technical support helpdesk for assistance with all ETAS products. When contacting the helpdesk, please provide a description of the problem as well as a list of the software versions and hardware being used. Please also include your software license number.Technical support is available from Monday to Friday from 8:30 am to 5 pm CET.
Phone: +49 711 3423-2315
Email: support.de@etas.comSupport for Bosch Motronic Tools
(A2LClip, DSM17, Knock Control Tools (KD-QAT, KS-FAT, KS-QAT), LaPl, MapFit, TSiM)
Email: motronictools@de.bosch.com
Contact us
Do you have any questions? Feel free to send us a message. We will be more than happy to help. Contact us today!